Centralized Optimisation Still Cannot Avoid Coordinative Artifacts and Their Pitfalls
Proceedings of the 16th European Conference on Computer-Supported Cooperative Work: The International Venue on Practice-centred Computing an the Design of Cooperation Technologies - Exploratory Papers Reports of the European Society for Socially Embedded Technologies
This position paper reports on a “Industry 4.0” project supported by the government through a public investment bank in France. This project was launched by a major industrial actor in the gas domain and aims at equipping its factories with digital technologies, and at connecting all these factories (of the future) through a centralized supervision center, named Operational and Optimization Remote Center (OORC). Based on our observation in 6 plants and the OORC, we present the necessary interaction that still needs to take place, and how it is materially supported. We focus on a digital technology that was introduced to be the only interaction support, and that failed to do so. We analyze this failure using the Boundary Negotiating Artefact framework (Lee, 2007).