Authors
Romain Liron, Myriam Lewkowicz,
Title
Centralized Optimisation Still Cannot Avoid Coordinative Artifacts and Their Pitfalls
In
Proceedings of the 16th European Conference on Computer-Supported Cooperative Work: The International Venue on Practice-centred Computing an the Design of Cooperation Technologies - Exploratory Papers Reports of the European Society for Socially Embedded Technologies
Year
2018
Indexed by
Abstract
This position paper reports on a “Industry 4.0” project supported by the government through a public investment bank in France. This project was launched by a major industrial actor in the gas domain and aims at equipping its factories with digital technologies, and at connecting all these factories (of the future) through a centralized supervision center, named Operational and Optimization Remote Center (OORC). Based on our observation in 6 plants and the OORC, we present the necessary interaction that still needs to take place, and how it is materially supported. We focus on a digital technology that was introduced to be the only interaction support, and that failed to do so. We analyze this failure using the Boundary Negotiating Artefact framework (Lee, 2007).
Affiliations
Offprint