Lessons Learnt from the Socio-Technical Design of Social TV Services with Elderly
International Journal of Sociotechnology and Knowledge Development
Encouraging elderly people to stay at home as long as possible is associated with a higher risk of social isolation. Nowadays, aging well at home cannot be reduced to the management of physical and cognitive frailties and technologies should also tackle the quality of life of the elderly by fostering their social interactions. However, designing appropriate services and ensuring their adoption remain open questions, to which we try to provide answers at the methodological and instrumental levels. The authors present here a Living Lab approach to design communication services for elderly people at home. They illustrate this approach by describing their participation in a European project aiming at developing and evaluating Social TV services and they conclude with recommendations for the successful socio-technical design of services that foster the social engagement of elderly people.