Should I be aware of the information of other actors: Transversal Communication in Crisis Management
Proceedings of the 6th international conference on Knowledge Management and Information Sharing (IC3K/KMIS)
In crisis management, multi-organizations are involved to deal with the event; however these services encounter several problems related to their objectives, cultures and terminology. These problems and others make the transversal communication and information sharing very hard, with an ineffective mutual awareness during crisis response. Whereas, among the factors for crisis management success, figures prominently mutual awareness and awareness information, this is require effective interaction of the relevant information between emergency actors. But in the reality this communication is ineffective and influences the decision making. Thus, to support emergency response and propose effective collaborative system, we aim to study at first, the vertical and the transversal communication in inter/intra emergency organizations. Second, extract and analyse the various problems that actors encounter in information sharing. Third, we classify by category the major information needed in emergency response and finally, we present the dependency between awareness information and actions achievement.